Solution Engineer - Barcode & Auto-ID Solutions

1. Understand the Customer Application

· Join Sales in customer discovery meetings to assess applications and workflows.

· Gather printing, labeling and operating requirements, including environmental conditions and technical constraints.

· Define application requirements and identify information gaps and testing needs.

2. Recommend Barcode & Auto-ID Solutions

· Recommend AIDC solutions using barcode and/or RFID, selecting components that meet customer application and technical requirements.

· Prepare solution configurations, specifications, and technical proposals; consult technical teams when needed.

· Support Sales presentations by explaining solution options, technical considerations and limitations, and addressing customer questions and objections.

3. Learn, Select & Match Ricoh Thermal Printing Products

· Build knowledge of Ricoh Thermal Transfer Ribbon (TTR) and Direct Thermal (DT) products through provided training; no prior product knowledge is required.

· Review specifications and select suitable TTR and DT products for customer applications and printing requirements.

· Test product suitability and document results to support recommendations and future reference. Consult Ricoh R&D for further validation when needed.

4. Demonstrate, Test and Validate the Solution

· Plan demonstrations, application tests and Proofs of Concept (PoCs). Agree objectives, conditions and success criteria with Sales and customers.

· Configure consumables, hardware and software, and conduct end-to-end solution demonstrations and tests; involve After-sales or Ricoh R&D when needed.

· Assess results against agreed criteria and document solution findings, limitations and recommendations.

5. Coordinate Customer Projects & Technical Handover

· Coordinate technical tasks, deliverables and next steps with Sales based on customer requirements, project status and agreed priorities.

· Prepare technical handover for implementation and ongoing support, covering the agreed configuration, test results, known limitations and customer requirements.

· Support initial setup and technical escalation as needed; provide regular updates on progress, technical findings and pending actions.

6. Maintain Practical Product & Application Knowledge

· Maintain a shared knowledge base of product specifications, test records, matching references and application notes.

· Share product and application knowledge with Sales and internal teams; provide technical input for solution guides and customer materials.

· Capture recurring customer requirements and technical questions to improve product selection and testing guidance.

Requirements

• Must-Have

• · College or university degree in Automation,

• Electronics, Electrical/Mechanical Engineering, IT or a related technical

• field.

• · 2–4 years of experience in technical support,

• application engineering, field service, technical sales support or related

• technical solutions, including customer-facing or customer-project experience.

• · Comfortable with hardware and basic software;

• able to interpret specifications and technical documents against customer

• requirements.

• · Able to test products, run demonstrations and

• troubleshoot systematically.

• · Able to communicate technical information

• clearly with Sales and customers and prepare basic documentation.

• · Good English skills for technical discussions

• with Ricoh R&D/overseas teams and reading technical documents.

• · Customer-oriented, responsible, eager to learn

• and willing to travel for customer visits.

• Nice-to-Have / Plus

• · Experience in Auto-ID/AIDC (including barcode),

• thermal printing, packaging, automation, warehouse operations or related

• industrial solutions.

• · Knowledge of thermal printing consumables or

• Auto-ID technologies; experience with barcode printers/scanners (Zebra, SATO,

• Honeywell or equivalent) or labeling software (BarTender or similar).

• · Experience supporting demonstrations, product

• matching, technical proposals or PoCs; or experience coordinating with

• technical teams, R&D, system integrators or solution partners.

• · Familiarity with warehouse management systems

• (WMS) is a plus, but not essential.

Benefits

• · Competitive salary, 13th-month salary,

• performance bonus and allowance package.

• · Insurance in accordance with Vietnam’s Labor

• Code and additional accident/medical insurance.

• · Benefits in kind and company trip.

• · Laptop provided.

• · Professional, active, international and dynamic

• working environment.

• · Opportunity to develop technical,

• solution-consulting and customer-facing skills with international standards.

• · Product and application training with Ricoh

• R&D teams and relevant solution partners.