About this role
Solution Engineer - Apps & Agents
Canada, Ontario, Toronto
Job description
Company and benefits
Job number
200060186
Date posted
Oct 20, 2026
Work site
2 days / week in-office
Travel
Less than 25%
Profession
Technology Sales
Discipline
Solution Engineering
Role type
Individual Contributor
Employment type
Full-Time
Overview
Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
In this role you will be the Solution Engineer, Apps & Agents (pre-sales consultant) for your assigned workload and a member of the sales team that consists of Solution Specialist, Customer Success Unit, partners and engineering. In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the CxO/Business Decision Maker/Technical Decision Maker. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements, infusing AI to automate business functions, while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement. Once the solution design is secured, you will support the Solution Specialist in finalizing the customer proposal.
You will develop relationships with the decision makers and with our customers and position yourself as a trusted advisor in your domain. As a recognized product expert, you are responsible for sharing your technical, industry knowledge and best practices with your peers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
- Engage with the account team to support solution envisioning sessions, deliver hackathons and workshops.
- Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
- Leverage AI tools to be effective and efficient in identifying opportunities and closing deals faster.
- Proactively deliver compelling customer-centric solution demonstrations with domain expertise with emphasis on storytelling, platform & one Microsoft approach.
- Address solution architecture considerations in collaboration with GBBs and Partners.
- Handle objections by leveraging competitive replacement programs and battle cards.
- Assist in formalizing the customer proposal