About this role
Job title: Solution Consultant
About the Role
Join the Atlassian Advisory Services Public Sector team as an individual contributor – this is not a managerial role. You will deliver expert Atlassian guidance to strategic and enterprise customers, helping them realize value from their Atlassian investment and align product capabilities with business outcomes. Atlassian supports flexible work locations and can hire in any country where we have a legal entity. You may travel up to 30% domestically (and occasionally internationally) for internal and customer-facing events.
What You'll Do
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Collaborate with peers in Advisory Services to align on strategic outcomes that deliver exceptional service to customers
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Partner with customers to solve business challenges and achieve internal goals through Atlassian products, practices, and solutions
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Identify and promote opportunities for service and product expansion within a client’s organization
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Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices for different team types
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Create technical solution content and prescriptive guidance to support customer goals in one or more Atlassian solution areas
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Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions addressing business drivers
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Spend up to 30% of your time traveling domestically, and in some cases internationally, for internal and customer-facing events
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What We're Looking For
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4-6 years of experience within or working with SaaS companies
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2+ years of experience in customer-facing roles engaging with stakeholders from technical administrators to executive leadership
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Demonstrated expertise in the Atlassian Data Center Platform (e.g., Jira, Jira Service Management, Confluence, Bitbucket, Crowd)
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Background in cloud computing architectures, integrations, product upgrades, and security considerations
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Demonstrated expertise in Teamwork Foundations with proven ability to implement and optimize teaming frameworks for productivity and enterprise collaboration
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Experience driving organizational communication and project management with Jira, Confluence, Loom, and Rovo
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Proven ability to define organizational goals and metrics that drive progress and provide clear reporting
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Fluent in English; a second language such as Spanish, French, or Portuguese is a nice-to-have
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Nice to Have
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Ability to align work with US East and Central time zones
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Comfortable coaching best practices and tailoring guidance for stakeholders
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Experience on cross-team projects with Sales, Product, Support, and other teams
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Experience working with large customers in a consulting or technical expert capacity
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Compensation & Benefits
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Base pay ranges in the United States (zones): Zone A: USD 131400 - USD 171550; Zone B: USD 118200 - USD 154395; Zone C: USD 10900 - USD 142387
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This role may be eligible for benefits, bonuses, commissions, and equity
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Perks and benefits include health and wellbeing resources, paid volunteer days, and more