Solution Architect

About the Role As a Solution Architect, you will design and lead the adoption of digital technologies that bridge luxury retail trends with customer experience. You will focus on evolving Burberry's CRM and marketing capabilities within the Salesforce ecosystem, driving engagement across all channels, and collaborating with senior leadership and delivery teams to build scalable, product-centric solutions in a fast-moving digital landscape. What You'll Do

• Develop an evolving Solution Architecture for the Commercial Technology Tower Initiatives within Burberry.
• Engage and influence key stakeholders to ensure the solution addresses both functional and non-functional needs of the business.
• Lead the design and integration of CRM solutions, with a strong preference for Salesforce platform expertise, ensuring seamless customer journeys across all channels.
• Design technical solutions that may span multiple work streams, while identifying downstream application dependencies.
• Own the solution through to delivery and understand the wider Burberry application estate.
• Oversee the technical acceptance of agile user stories and ensure solution integrity across workstreams and associated application architects.
• Identify and exploit re-use of components, patterns, and techniques, documenting them for reuse by other projects.
• Establish and direct proofs of concept in innovation and make recommendations on technology adoption.
• Work with Security and Information Risk functions to ensure solutions meet security standards and principles. What We're Looking For
• Pragmatic problem solving: ability to translate complex technical challenges into functional, scalable solutions.
• Stakeholder management: experience communicating between senior leadership, product owners, and delivery teams.
• Strategic risk mitigation: proactive in identifying delivery risks and ensuring security, stability, and alignment with long-term goals.
• Salesforce architecture: deep expertise in architecting Salesforce solutions, especially in high-end retail or consumer-facing sectors.
• Agile delivery: skilled at leading change within multi-vendor environments using agile frameworks.
• Digital & Marketing tech: strong background in architectural patterns for digital consumer tech, including personalization, CMS, and DAM.
• Global omni-channel strategy: adept at designing seamless customer journeys bridging digital and physical retail channels.
• Technical mentorship: experienced in providing architectural leadership and guidance to peers and juniors. Nice to Have
• Experience in luxury retail or consumer-facing brands.
• Additional experience with marketing tech platforms or other cloud services.