Software Support Specialist

Software Support Specialist

Core responsibilities of the position include, but are not limited to, the following:

• Technical phone support to customers

• Documentation of all customer communication through internal ticketing system, Team Support.

• Diagnosing software issues and bugs, performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.

• Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications

• Learning, understanding, implementing and training on a variety of software applications

• Identification and communication of additional revenue streams/opportunities

• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services

Essential Qualifications:

The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes:

• 1-2 years customer service experience in a technical environment required

• Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus

• Familiarity with using CRM Platforms to document all customer communication

• History of use with Microsoft 365, Teams, and VOIP systems preferred

• Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.

• Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.

• Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.

• Ability to analyze customer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.

• Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.

• Commitment to continuous learning and adoption of emerging technologies and best practices.

• Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.

Salary range: $65,000 - $75,000 USD per year.

Abous Us

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.