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Software Support Representative
Tyler Technologies
hybridUSD 37,782 - 50,000 / year
Annapolis, Maryland
About this role
Software Support Representative
Location
Annapolis, Maryland
Travel
0-5%
Responsibilities
- Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone and email conversations
- Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
- Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
- Understand and determine the cause of problems quickly and apply the appropriate solution
- Review and process documents for compliance with established regulations
- Manage sensitive information securely and follow company policies and procedures
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