About this role

This is a remote position.

Investigate and resolve technical issues reported by customers and internal teams.

Troubleshoot application errors, unexpected behaviour, failed transactions and data inconsistencies.

Reproduce reported issues and identify their underlying causes.

Review application logs, API responses, database records and error traces to diagnose problems.

Escalate complex issues to the appropriate engineering team with clear technical findings.

Review and investigate outstanding bugs from previous development sprints.

Identify regressions affecting previously working features.

Validate reported bugs before assigning them for further engineering investigation.

Work with developers to verify fixes and ensure issues are properly resolved.

Maintain a record of recurring bugs and common failure patterns.

Perform functional, regression and exploratory testing on existing application features.

Validate bug fixes before they are deployed to production.

Support QA Engineers during release testing and production verification.

Identify gaps in existing test coverage and recommend additional test scenarios.

Ensure that fixes do not introduce unintended changes to other parts of the application.

Document reported issues, investigation steps, root causes and resolutions.

Maintain clear records of production incidents and their resolution status.

Identify recurring technical problems and recommend permanent solutions.

Contribute to internal troubleshooting guides and technical documentation.

Provide regular updates on unresolved issues and potential production risks.

Work closely with Backend, Frontend, QA and DevOps Engineers.

Collaborate with developers to reproduce and resolve complex application issues.

Participate in production incident reviews and reliability improvement initiatives.

Support engineering teams in maintaining application stability between release cycles.

Technical Requirements
3 - 4 years of experience in software development, software support, application support.
Good understanding of web application architecture and client-server communication.
Experience working with REST APIs and tools such as Postman or Insomnia.
Familiarity with SQL and relational databases, particularly PostgreSQL or MySQL.
Ability to read application logs, investigate exceptions and troubleshoot technical errors.
Basic understanding of web technologies such as Laravel, ReactJs, Nest.js.
Familiarity with frontend applications built with React, Next.js or similar technologies.
Experience with Git and collaborative software development workflows.
Understanding of software testing principles, including functional and regression testing.
Nice to Have
Experience supporting SaaS applications in production.
Familiarity with cloud infrastructure, particularly AWS.
Experience with monitoring and error-tracking tools.
Familiarity with automated testing frameworks.
Understanding of CI/CD pipelines and software release processes.
Experience using AI-assisted development and debugging tools.

Software Support Engineer