Software Quality Assurance Engineer

Job title: Software Quality Assurance Engineer

About the Role Join our Customer Support Team as a Software Quality Assurance Engineer to provide world-class support for our software and hardware offerings. This role requires strong Windows OS knowledge and deep experience with PC hardware and debugging technologies, and involves collaborating with customers, developers, PMs, and internal teams on current and upcoming products and features.

What You'll Do

• Work with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.
• Replicate customer/end-user reported issues.
• Provide software technical support to our customers and partners on latest products and technologies.
• Focus on analyzing and reproducing issues reported by OEMs, customers, and partners.
• Test products on customer-specific platforms to ensure compatibility and provide timely communication to cross-functional groups.
• Help triage, isolate, and resolve reported problems.
• Develop and implement software tools that improve productivity.

What We're Looking For

• Bachelor or master's degree in computer science, Electronics, Software Engineering, or equivalent degree.
• 5+ years experience with 2+ years customer support or software-hardware testing experience required.
• Experience troubleshooting and resolving hardware or software issues a must.
• Deep understanding of the Windows OS.
• Extensive scripting using Python required.
• Deep knowledge of PC architecture, supercomputers, and computer clusters.
• Must have extensive experience building, configuring, and troubleshooting PCs, or laptop systems.
• Experience with debugging tools, memory dump analysis and remote debug.
• Strong analytical & problem-solving skills, excellent interpersonal skills and should be able to handle multiple projects independently.
• Strong interest in or knowledge of CUDA, OpenCL, and deep learning AI.
• Good written and verbal communication skills are essential.
• The candidate should be willing to work flexible hours.

Nice to Have

• Strong interest and knowledge of Generative AI and various LLMs.
• Automation experience using C/C++, Ansible, Java, JavaScript.
• Familiarity working with GPU hardware a strong plus as well as prior experience in PC Game Testing will be an added advantage.