About this role
About the Role Lead the software operations and maintenance to ensure availability, performance, stability and continuous improvement of key systems in mission-critical environments. You will supervise day-to-day operations, drive incident resolution, and implement updates and improvements in collaboration with Agile teams. What You'll Do
- Supervise day-to-day operation of software systems to ensure availability, performance, and correct functionality.
- Perform corrective and preventive maintenance, detecting issues, analysing root causes, and anticipating potential failures.
- Manage and implement updates, patches and enhancements, guaranteeing minimal service impact.
- Handle, analyse and resolve user‑reported incidents, coordinating and escalating when necessary.
- Monitor systems using tools such as Zabbix, OpenSearch or Dynatrace to detect anomalies and prevent service degradation.
- Optimize application and database performance (PostgreSQL, Oracle, SQL, PL/SQL).
- Drive operational improvements and automate recurring maintenance tasks (CI/CD, scripting, etc.).
- Track and report operational KPIs, ensuring compliance with SLAs.
- Collaborate within Agile environments (Scrum/Kanban) and participate in full software lifecycle processes. What We're Looking For
- Must‑have: 3–5 years of experience in software operations and maintenance.
- Basic to intermediate knowledge of AWS and cloud environments.
- Strong command of Java / Spring Boot and understanding of microservices architecture.
- Experience managing and optimizing databases (PostgreSQL, Oracle, SQL, PL/SQL).
- Hands‑on experience with monitoring tools (Zabbix, Dynatrace, OpenSearch).
- Skills in automation, scripting and CI/CD pipelines.
- Knowledge of Git and modern development environments.
- Experience working with Scrum and/or Kanban.
- High level of English (minimum B2). Nice to Have
- Experience or certification in ITIL / Service Management.
- Familiarity with Remedy ITSM, IBM Maximo, Jira.
- Functional knowledge in mobility, maintenance, ticketing or EMV‑based systems.
- Experience in operational analysis, reporting and continuous improvement. Compensation & Benefits
- Stability and long‑term growth: Participate in large‑scale, high‑impact projects within a financially solid company.
- Innovative, high‑reach projects: Work with cutting‑edge technology that has national and international impact.
- A close and transparent environment: Direct communication, supportive teams and a collaborative culture.
- Real flexibility: Hybrid work model and true work‑life balance.
- A personalised career development plan: Tailored pathways for your professional growth.