Software License Administrator (Flexera & ServiceNow SAM Pro)

Software License Administrator (Flexera & ServiceNow SAM Pro)

Language: Advance English

Location: Mexico (any state)

Position Summary

The Software License Administrator is responsible for managing the complete software asset lifecycle using Flexera IT Asset Management (ITAM) and ServiceNow Software Asset Management Professional (SAM Pro). This role ensures software license compliance, entitlement accuracy, optimization of software investments, and delivery of executive-level compliance reporting. The position works closely with Procurement, Vendor Management, IT Operations, Application Owners, Security, Finance, and Audit teams to maintain an accurate software asset repository and minimize licensing risk.

Key Responsibilities

• 1. Entitlement Collection & Validation

• License Acquisition Management

• Collect software purchase records from procurement, sourcing, and vendor management teams.

• Validate entitlements against contractual terms and licensing metrics.

• Ensure entitlement records are complete and audit-ready.

• Entitlement Repository Administration

• Create and maintain software publishers, products, and license records in Flexera and SAM Pro.

• Normalize entitlement data to align with publisher licensing rules.

• Manage:

• Per User licenses

• Per Device licenses

• Concurrent licenses

• Processor/Core licenses

• Subscription licenses

• SaaS subscriptions

• User-based cloud entitlements

• Data Quality Management

• Perform entitlement reconciliation between procurement systems and SAM tools.

• Identify and remediate:

• Duplicate entitlements

• Missing purchase history

• Incorrect metrics

• Invalid contract dates

• Maintain supporting evidence for audit preparedness.

• 2. Software Discovery & Inventory Management

• Flexera Administration

• Monitor inventory collection from:

• Validate software normalization and recognition results.

• Review unrecognized applications and maintain application catalog accuracy.

• SAM Pro Administration

• Monitor software discovery and normalization processes.

• Maintain software models and product mappings.

• Resolve discovery exceptions and normalization issues.

• Review software model updates and licensing content service updates.

• Asset Data Management

• Ensure device inventory accuracy across:

• Servers

• Desktops

• Laptops

• Virtual machines

• Cloud-hosted assets

• Coordinate inventory remediation activities with infrastructure teams.

• 3. License Reconciliation & Compliance Management

• Effective License Position (ELP)

• Calculate Effective License Position (ELP) for major publishers.

• Review:

• Entitlements

• Deployments

• User assignments

• License consumption metrics

• Compliance Analysis

• Assess compliance positions for strategic publishers including:

• Microsoft

• Oracle

• IBM

• Adobe

• SAP

• VMware

• Salesforce

• Autodesk

• Red Hat

• Google

• Risk Assessment

• Identify:

• Over-utilized licenses

• Under-utilized licenses

• Unauthorized software

• Unsupported software

• Audit exposure

• Assign risk ratings based on:

• Compliance status

• Publisher audit propensity

• Contract complexity

• Financial exposure

• Remediation Planning

• Work with license owners and technical teams to:

• Remove unused installations

• Reharvest licenses

• Correct user assignments

• Purchase additional licenses

• Negotiate contract adjustments

• 4. Publisher-Specific Licensing Analysis

• Microsoft Licensing

• Analyze:

• M365

• Office

• Windows Server

• SQL Server

• Azure subscriptions

• Validate user and device assignments.

• Oracle Licensing

• Review:

• Database options and packs

• Processor licensing

• Virtualization impacts

• Cloud deployments

• IBM Licensing

• Validate PVU and RVU calculations.

• Validate Option Pack Use and Bundles

• SaaS Subscription Management

• Review user assignments and actual utilization.

• Identify optimization opportunities.

• Coordinate subscription true-ups and renewals.

• 5. Software Optimization & Cost Savings

• License Optimization

• Identify opportunities to:

• Reclaim unused licenses.

• Reassign inactive subscriptions.

• Consolidate software products.

• Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

• Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

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