About this role
Role Summary
Builds and maintains the integration layer connecting a US-based client's contact center platform to enterprise CRM and backend systems. This is primarily a Microsoft-stack development role, C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing exposure to Azure. Contact center domain knowledge is a plus and will help you contribute faster, but is not required, strong .NET/SQL Server developers from any industry are encouraged to apply.
Key Responsibilities
-
Build and maintain API integrations between backend systems and CRM platforms (Salesforce, ServiceNow, Microsoft Dynamics)
-
Develop middleware services handling authentication, data mapping, error handling, and retry logic (C#, JavaScript/Node.js)
-
Design and maintain SQL Server databases and stored procedures supporting integration and reporting workflows
-
Build and maintain SSRS reports and Power BI data models/dashboards for operational and client-facing reporting
-
Implement data lookup, write-back flows, and system-to-system data synchronization
-
Maintain API dependency documentation and integration health monitoring/alerting
-
Support SSO/SAML/OAuth integrations for secure authentication and role-based access controls
-
Contribute to the ongoing migration of integration workloads toward Microsoft Azure
-
Partner with QA to validate integration test coverage ahead of releases
-
Required Qualifications
-
4–8 years of software development/integration experience within a Microsoft-centric stack (C#, JavaScript, SQL Server)
-
Hands-on experience building and maintaining SSRS reports and/or Power BI dashboards
-
Strong API development and integration skills
-
Working knowledge of SQL and relational database design
-
Preferred Qualifications
-
Exposure to Microsoft Azure (API Management, Logic Apps, Data Factory, or Synapse)
-
Contact center or customer experience platform domain experience (Genesys, Amazon Connect, NICE) is a plus, not a requirement
-
CRM integration experience (Salesforce Platform Developer certifications a plus)
-
Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)
-
Engagement: Contract to Hire | 12-Month Initial Contract
-
Level: Mid-Senior (4–8 years experience)
-
Reports To: Application Pod Lead (US-based client)