Software Engineering Director, AI for Incident Response

Software Engineering Director, AI for Incident Response Responsibilities

• Define and drive the engineering strategy and roadmap for AI-powered incident response, progressing from investigation and diagnosis to safe, end-to-end mitigation and continuous learning
• Lead the architecture and delivery of an agent that reasons across telemetry, code, configurations, deployments, service dependencies, and incident history to identify root causes and take appropriate action
• Establish a human-on-the-loop operating model with progressive autonomy, explicit policy and permission boundaries, independent validation, auditability, rollback, and clear escalation paths
• Build Opsmate as an extensible platform that combines shared, out-of-the-box capabilities with domain-specific skills and agents contributed by product groups and individual on-call engineers
• Establish trusted evaluation and measurement systems that connect agent quality to customer and reliability outcomes, including investigation accuracy, adoption, time to mitigation, and reduced operational effort
• Partner deeply with product groups, infrastructure teams, product management, and data science to understand what success means for their services and build toward shared outcomes
• Ensure the platform itself meets a high bar for reliability, latency, scale, security, privacy, and cost in Meta’s production environment
• Build and grow an engineering organization that consistently delivers measurable results by attracting, developing, and retaining engineers and engineering managers across distributed systems, reliability, and applied AI
• Create a culture of technical depth, rapid learning, operational excellence, and accountability for realized customer impact
• Contribute to company-wide engineering and AI initiatives, including recruiting, technical standards, and responsible AI practices

Minimum Qualifications

• 10+ years of software engineering experience, including experience in technical leadership roles
• 7+ years of engineering management experience, including leading multiple teams or managers and delivering products or systems with measurable impact
• Experience defining and executing engineering strategy for large-scale distributed systems, reliability platforms, developer infrastructure, or production AI systems
• Experience building and operating systems that support critical, always-on production workloads
• Track record of building broadly adopted platforms and driving outcomes across organizational boundaries
• Experience evaluating complex automated systems and establishing safeguards for trustworthy production operation
• Experience building engineering teams through hiring, onboarding, and developing engineers and managers at multiple levels
• Experience partnering cross-functionally with product, data science, and infrastructure organizations

Preferred Qualifications

• Experience with incident management, SRE, observability, oncall operations, or automated remediation at significant scale
• Experience designing safe execution systems, including identity, authorization, sandboxing, validation, rollback, and auditability
• Experience building extensible platforms that allow domain teams to contribute specialized capabilities while preserving a coherent user experience and control plane
• Track record of taking a technically ambitious product from early adoption to trusted, broad production use
• Experience managing other engineering managers and building a deep technical and management bench across multiple levels
• Experience operating LLM-based or tool-using agents in production, including evaluation, orchestration, and progressive autonomy

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

United States of America: $271,000/year to $347,000/year + bonus + equity + benefits Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

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