About this role
Job title: Software Engineer 2 - Platform & Infrastructure
About the Role
Abnormal AI is looking for an experienced Platform & Infra software engineer to join the Platform & Infrastructure (PI) team. You will own and evolve the observability stack across Prometheus, Chronosphere, Grafana, and PagerDuty to ensure real-time visibility for all engineering teams as Abnormal scales. This role focuses on building dashboards, managing metric pipelines, operating the alerting pipeline, and driving cost-efficient observability across production environments (US, EU, GovCloud).
What You'll Do
- Work with the Tech Lead, Engineering Manager, and Product Manager to design, develop, and deliver key platform features — from technical design docs through production rollout.
- Own features end-to-end: scoping, implementation, testing, deployment, and post-launch monitoring across multiple environments (US, EU, GovCloud).
- Take ownership of 1-3 key services within Observability (Prometheus, Chronosphere, Grafana, PagerDuty pipeline) or Data Infra (Airflow, Spark) and be accountable for their reliability, performance, and evolution.
- Participate in on-call rotations — triage, diagnose, and resolve production issues independently, building deep operational knowledge of the systems you own.
- Improve system resilience by converting runbooks into automated solutions, refining SLAs/SLOs, and proactively identifying performance bottlenecks and failure modes.
- Assume ownership of the reliability of everything you build, including comprehensive unit tests, integration testing, and observability instrumentation.
- Build platforms, tooling, and APIs that make it easier for other engineering teams to ship — whether that's faster pipeline deployments, better dashboards, or simpler alerting configuration.
- Partner with internal customers (product and engineering teams) to understand their needs and translate them into scalable platform capabilities.
- Communicate effectively in an async-first, distributed environment — proactively providing updates, discussing challenges.