About this role
About the Role
A role focused on enabling scalable software deployment across Apple devices, working on Addigy's deployment platform and ensuring fleet-wide consistency. You will help customers automate onboarding, manage app catalogs, and keep devices up to date with minimal IT intervention.
What You'll Do
- Build and maintain automated deployment workflows for macOS and iOS devices at scale, enabling fleet-wide or device-by-device updates with zero extra clicks
- Manage Apple Apps integration: sync licenses with Apple Business Manager/School Manager, deploy prebuilt apps and custom PKGs, and apply Managed App Configurations
- Configure and enforce onboarding settings, including preconfigured Wi-Fi, printers, security, and privacy for zero-touch setup
- Support Self Service Apps: maintain a native self-service catalog with branding, enabling users to install approved apps anytime
- Create and manage custom Apps & PKGs, bundle them into onboarding, and apply configurations across orgs, clients, or device groups
- Implement catalog controls such as version pinning, auto-update toggles, and on-demand deployments; enforce updates and handle offline devices
- Collaborate with IT, customers, and internal teams to troubleshoot, test, and improve deployment processes
What We're Looking For
- Experience with macOS app deployment and fleet management
- Strong knowledge of Apple Business Manager and School Manager integration
- Hands-on experience with Addigy or similar MDM/enterprise device management platforms
- Proficiency in deploying Prebuilt Apps and managing custom PKGs and shell software
- Familiarity with Managed App Configurations and zero-touch onboarding workflows
- Experience with self-service app catalogs, branding, and integrations with live chat or ticketing systems
- Ability to pin catalog apps to specific versions, control auto-update behavior, and coordinate with end users during updates
- Excellent collaboration and troubleshooting skills with IT teams and customers
Nice to Have
- Prior experience with device onboarding using zero-touch approaches
- Experience with live chat and ticketing integrations (e.g., Zendesk, ServiceNow) in deployment workflows