Software Applications Specialist

About the Role The Software Applications Specialist works with customers to deliver workflow-focused software solutions within Motorola Solutions' Software Enterprise portfolio. This remote role involves helping agencies adapt their workflows to new software, with about 50% travel and eligibility for candidates anywhere in the US. What You'll Do

• Information Gathering and Discovery: Lead operational assessments, business process reviews, and discovery events to document customer processes and capture findings.
• Analytical Evaluation and Recommendations: Evaluate current processes and provide tailored configuration recommendations to optimize operations.
• Business Process Reengineering: Facilitate reengineering initiatives, lead workshops, and craft new processes aligned with objectives.
• Training Development and Orientation: Design and deliver training curricula and materials; guide customers through sessions to boost proficiency.
• User Acceptance Testing (UAT) Facilitation: Define and coordinate UAT; ensure requirements are met and document results.
• Internal Liaison and Collaboration: Act as a liaison between technical resources, engineers, and project managers to convey customer needs.
• Project Management Support: Partner with Project Managers and Program Directors to ensure timely delivery within scope and budget.
• Stakeholder Communication: Present analysis results and project updates to stakeholders with clear, decision-ready presentations. What We're Looking For
• Proven experience in public safety software integration and deployment.
• Strong analytical skills with a deep understanding of business processes.
• Excellent communication and interpersonal skills to engage stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in documenting, presenting, and creating spreadsheets.
• 3-5 years of IT business applications or related experience, with preference for CAD, LMR software, and field-based apps.
• Demonstrated ability to maintain high-quality documentation and present technical solutions effectively.
• Strong problem-solving skills and professional demeanor.
• Excellent organizational and time-management abilities to prioritize multiple projects.
• Experience in Business Process Reengineering related to software applications for business purposes.
• A passion for delivering world-class customer experience. Compensation & Benefits
• Not specified in the posting.