About this role
About the Role
International Facilities Services (IFS) Group is seeking an experienced Soft Services Manager to oversee on-site cleaning, landscaping, pest control, and waste management services, ensuring service quality, safety, cost efficiency, and compliance with established standards.
Key Responsibilities
- Manage cleaning, landscaping, pest control, and waste management services to meet agreed SLAs, KPIs, and quality standards.
- Plan and supervise daily, periodic, and deep-cleaning schedules and grounds maintenance.
- Lead, schedule, train, and supervise soft services teams.
- Manage specialist subcontractors and ensure compliance with service requirements.
- Conduct inspections and audits, address service gaps, and implement corrective actions.
- Maintain hygiene, housekeeping, environmental, and health and safety standards.
- Manage consumables, chemicals, equipment, inventory, and usage.
- Monitor budgets, control costs, and identify operational efficiencies.
- Enforce safety procedures, PPE use, and proper chemical handling.
- Prepare performance reports and track service delivery.
- Coordinate service readiness for events and peak periods.
- Handle stakeholder requests and service escalations professionally.
Requirements
- Bachelor's degree.
- 8–10 years of relevant work experience.
- Strong team leadership, service delivery, budgeting, and contractor management skills.
- Knowledge of HSE requirements, hygiene standards, and quality assurance processes.