About this role
Social Media & Customer relations officer
The Frame Hauz is actively seeking a Social Media & Customer Relations Officer to join their remote team.
This role is crucial for enhancing the brand's online presence and ensuring exceptional customer engagement. You will be responsible for managing key social media platforms, creating captivating content, and providing outstanding support to our valued customers.
This is a remote position, offering the flexibility to work from anywhere within Nigeria.
Required Skills
- Social Media Management
- TikTok
- Content Creation
- Customer Service
- Order Management
- Customer Relations
Key Responsibilities
- Manage and grow the company's presence on Instagram and TikTok.
- Create, schedule, and publish engaging and relevant content.
- Respond promptly and professionally to customer inquiries across social media channels.
- Manage customer orders, including processing and follow-ups.
- Build and maintain positive customer relationships.
Qualifications
- Proven experience managing Instagram and TikTok accounts.
- Ability to create high-quality content (visuals and text).
- Excellent communication and interpersonal skills.
- Experience in customer service or customer relations.
- Strong organizational skills for managing orders and follow-ups.