Social Listening & Digital Analytics Lead

Job title: Social Listening & Digital Analytics Lead

About the Role

Advancing Health for Humanitarian Support Initiative (AIDHealth Inc.), a Nigerian non-profit organization focused on healthcare access and humanitarian support, is seeking a Social Listening & Digital Analytics Lead to monitor online conversations, manage social listening tools, and provide insights for programme reporting and decision-making.

Key Responsibilities

• Set up and manage the licensed social listening platform for programme themes and community activities.
• Design, test, and maintain Hausa search queries, including spelling variations, Hausa–English code-switching, and Ajami script.
• Monitor online conversations daily and send priority alerts to the Partner within agreed timelines.
• Prepare regular monitoring summaries and maintain the live dashboard.
• Track audience responses to programme-related community and digital activities.
• Lead the selection of listening tools and applications for platform data access.
• Contribute findings to periodic learning reports, the baseline report, and the final report.

Requirements

• Master’s degree in Communications, Data Science, Media Studies, Social Science, or a related field; PhD preferred.

• At least 5 years of professional experience in social listening or media monitoring.

• Hands-on experience with an enterprise listening platform such as Meltwater, Talkwalker, Brandwatch, or Sprinklr.

• Experience designing Boolean queries and testing for precision and recall.

• Experience monitoring Nigerian or Hausa-language online spaces.

• Fluency in Hausa and English.

• Preferred Experience

• Monitoring health, gender, or social issues.

• Power BI or similar dashboard tools; Python or R.

• Experience with international non-profit or donor-funded projects.

• Skills and Attributes

• Strong analytical judgement and attention to detail under daily deadlines.

• Clear written English for concise, decision-ready briefs.

• Ability to work independently and remotely while collaborating with a distributed team.