About this role
The selected candidate will be hired directly by Control Risks as a Security Operations Center Operator based in México City.
The candidate will be responsible for monitoring relevant events in México, with a particular focus on the state of Tamaulipas and México City, especially in areas surrounding locations frequently visited by the Client’s travelers.
Role tasks and responsibilities
⦁ GPS tracking and traveler check-ins during transfers.
⦁ Support the preparation of reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations.
⦁ Send real-time information and alerts to users while they are en route.
⦁ Assist in developing standard tracking and communication protocols with travelers.
⦁ Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers
Requirements
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⦁ Teamwork
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⦁ Strong communication skills
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⦁ Organized and able to multitask
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⦁ Analytical thinking
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⦁ High school diploma completed
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⦁ Intermediate English level (minimum B1)
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⦁ Availability to work rotating shifts
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⦁ Proficiency in Microsoft Office (Word, Excel, PowerPoint, Planner)