SMEs Relationship Manager

Bosta Capital is looking for a high-caliber, results-driven SME Financing Relationship Executive to join its Commercial team and drive new customer acquisition. This is a highly field-oriented role focused on acquiring new financing customers outside Bosta existing customer base. The successful candidate will be responsible for identifying, approaching, qualifying, and acquiring businesses that require financing to support their working capital, inventory, expansion, and overall business growth. The role focuses primarily on financing acquisition. Customers are not required to use Bosta's delivery services to become Bosta Capital customers. However, where relevant, acquired customers may also represent potential opportunities for Bosta's logistics and delivery services.

Job Description

New Business Acquisition

• Identify and acquire new financing customers outside Bosta's existing

customer portfolio.

• Conduct regular outdoor prospecting and face-to-face customer visits.
• Independently build a strong pipeline of potential financing customers.
• Generate new leads through field acquisition, referrals, networking, merchant communities, events, exhibitions, partnerships, and other prospecting channels.
• Approach and develop relationships with business owners, founders, CEOs, CFOs, finance managers, and other key decision-makers.
• Identify customer financing needs, business challenges, growth plans, and working-capital requirements.
• Develop and maintain strong relationships with prospects throughout the acquisition journey. Financing Sales & Customer Qualification
• Understand each customer's business model, sales cycle, cash-flow requirements, and financing needs.
• Present Bosta Capital's financing solutions clearly and professionally.
• Explain relevant financing requirements, processes, and commercial terms to potential customers.
• Qualify prospects according to Bosta Capital's eligibility and financing criteria.
• Collect and validate required customer information and documentation.
• Ensure customer applications are complete and properly qualified before submission.
• Coordinate closely with Credit, Risk, Operations, Finance, and other relevant internal teams.
• Follow financing opportunities throughout the full customer journey, from prospecting and application through approval, contracting, and disbursement.
• Maintain clear and professional communication with customers throughout the process. Pipeline Management
• Build and maintain a healthy pipeline of qualified financing opportunities.
• Maintain accurate and up-to-date CRM records for all prospects, customer visits, applications, approvals, rejections, and financing opportunities.
• Provide accurate sales forecasts and pipeline updates.
• Monitor opportunities throughout the sales funnel and proactively follow up on pending cases.
• Identify reasons for rejected, delayed, or lost opportunities and take appropriate corrective actions.
• Continuously identify and develop new acquisition channels and market opportunities. Portfolio Quality
• Focus on acquiring sustainable businesses with appropriate financing requirements.
• Maintain strong customer qualification standards before submitting financing

Job Requirement

• 2–3 years of B2B sales experience, with a strong focus on outdoor/field sales and new customer acquisition.
• Minimum 1–2 years of relevant experience in Fintech, SME Financing, Business Lending, Factoring, Microfinance, SME Banking, Merchant Financing, or similar financial services.
• Proven outdoor/field sales experience is mandatory.
• Proven track record of acquiring new B2B customers and achieving commercial objectives.
• Experience dealing directly with business owners and key decision-makers.
• Existing network of merchants, SMEs, e-commerce businesses, retailers, or business owners is highly preferred.
• Good understanding of financing products, customer documentation, KYC processes, and basic credit assessment.
• Strong prospecting, negotiation, relationship-building, and closing skills.
• Comfortable spending a significant portion of working time conducting outdoor customer visits and field acquisition.
• Must own a personal car.
• Good command of Arabic and English.
• Good knowledge of CRM systems and Microsoft Office/Google Workspace.