About this role
About the Role As the SMB Solutions Sales Executive for Jira Service Management (JSM), you will act as a subject-matter expert in ITSM and Enterprise Service Management (ESM). You will drive new sales motions and co-selling initiatives, collaborating with a globally distributed sales team to identify opportunities and tailor Atlassian solutions for SMB customers. You will engage customers, demonstrate value, and help build a compelling business case that shows the ROI of Atlassian products and services. What You'll Do
- Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).
- Drive new sales motions and co-selling initiatives.
- Collaborate closely with the sales team to identify opportunities and develop tailored Atlassian solutions.
- Help advance Atlassian’s solution sales goals while working with a globally distributed team.
- Provide exceptional customer engagement ensuring a positive and personalized customer experience.
- Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB.
- Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services.
- Capture customer insights such as trends and pain points to help optimize product and marketing strategies and improve customer satisfaction. What We're Looking For
- +3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts.
- Proven track record of meeting or exceeding performance targets.
- Experience managing a high volume of leads and opportunities from various sources and channels (chat, phone, Zoom, and email).
- A do-it-right mentality with a customer-centric mindset. Compensation & Benefits
- Atlassian designs equitable, explainable, and competitive compensation programs and sets base pay within a range based on skills, knowledge, and experience.
- This role may also be eligible for benefits, bonuses, commissions, and equity.
- Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources and paid volunteer days. To learn more, visit go.atlassian.com/perksandbenefits.