Small Claims Track Specialist NDA File Handler

• This role is positioned within our non-Delegated Motor Litigation Unit which deals with motor litigation across all tracks to a value of £150k. The unit is made up of three file handling teams servicing RTA litigation on behalf of a variety clients including the Motor Insurers Bureau.*

• The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business.*

• The role of Small Claims Track File Handler involves manging a caseload of small claims motor litigation. There would also be opportunities to manage non personal injury, subrogated defendant litigation also where needed. *

• The cases would be managed from the point of service through to resolution.*

• All claims would be handled on behalf of key insurer clients as Defendant.*

• The role would suit an established Small Claims Litigator looking for opportunities to progress their career longer term or Portal (MOJ / OICP) litigators looking to move into a more technical area. The role could also suit a strong pre-litigation file handler looking for their first litigation handling role.*

• Full induction training will be provided along with continued on the job training and supervision.*

Key Responsibilities

• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on liability and quantum as part of a wider strategy.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third-party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court document and complying with all Court deadlines are met.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements,
• Delegation of tasks where appropriate to other members of the team
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• that they receive up to date and accurate information about progress when requested
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Code of Conduct 2011

Skills, Knowledge & Expertise

• Established experience in law through further education or experience
• File handling experience within a law practice or Insurer
• Good understanding of the high way code and basic road traffic act principles
• Ability to plan and prioritise workloads
• Efficient in a process driven environment
• Drive to achieve to take development opportunities when they arise with a positive attitude
• Excellent listening and verbal communication skills
• Excellent written communication skills and the ability to compose professional written communications
• Ability to follow instruction with attention to detail
• Ability to recognise when sensitivity and tact are required
• Effectively work within a team
• Basic knowledge of the Court Practice Rules