Slate CRM Specialist (Adjunct) - Admissions and Recruitment

Job title: Slate CRM Specialist (Adjunct) - Admissions and Recruitment

This position provides dedicated technical leadership and management for an instance of the Slate Customer Relationship Management (CRM) system utilized for special populations. While serving as a technical resource for CRM operations across the university, this role is primarily (90%) dedicated to supporting operations focused on the recruitment and enrollment of adult students, including military-connected learners, graduate students, non-credit professional development participants, and online learners. Salary & Benefits: 65,000 - 71,000, commensurate with experience

• Limited benefits package including medical, life insurance, wellness resources and tuition waiver effective on date of hire.

Primary Duties:

• Collaborates with the other CRM Specialist and functional partners to identify, develop, test, and maintain workflows that support and automate business processes within Slate.
• Lead the identification, development, testing, and maintenance of workflows within Slate to support and automate business processes.
• Serve as the primary technical liaison between Omni and the broader Admissions & Recruitment CRM team to ensure alignment of best practices and data standards.
• Serves as a dedicated technical advisor to Omni on system setup and the design/implementation of communication and outreach campaigns for the adult learner population.
• Performs routine system maintenance, data cleanup, record review, duplicate resolution, and quality-assurance activities to support data integrity.
• Provides day-to-day support and training for Slate users, responds to routine questions, documents reported issues, and assists with follow-up and resolution.
• Collects and documents business requirements from Omni and admissions and recruitment partners for leadership review and prioritization.
• Manages Slate user access in collaboration with leadership and assists with developing user training, onboarding materials, and system documentation.
• Tests and validates changes to the database, workflows, reports, integrations, and other technical functions before implementation.
• Perform other duties as required/assigned by leadership.

Required Knowledge, Skills, And Abilities:

• Bachelor’s degree.
• Minimum of two to three (2) years of experience working with a complex enterprise application (CRM, ERP, etc) or database.
• Experience with data collection, statistical analysis, and/or data visualization.
• Strong critical thinking and problem-solving skills.
• Ability to manage multiple tasks, establish priorities, and meet deadlines.
• Ability to communicate clearly with technical and non-technical individuals.

Preferred Knowledge, Skills, And Abilities:

• Higher education experience.
• Experience with Slate Customer Relationship Management System (CRM).
• Experience with computer programming (HTML and CSS or similar).
• Advanced knowledge of database structures and technologies.
• Admissions or Records Office experience.

Working Conditions:

• Normal office environment.