About this role
Job Summary
Analyze and assess an organization's IT systems, processes, and infrastructure, such as software development, infrastructure development, end user support, data management, and cyber security. Identify areas for improvement and recommend solutions to optimize technology performance and efficiency. Provide technical support, troubleshoot issues, and implement new technologies to meet business needs. May involve working with various stakeholders to gather requirements, develop plans, and communicate technical information to non-technical users.
IFF Summary:
IFF is a leading creator of flavors and fragrances used in a wide variety of consumer products and packaged goods. Consumers experience these unique scents and tastes in fine fragrances and beauty care, detergents, household goods, as well as beverages, confectionary and food products. The Company leverages its competitive advantages of brand understanding and consumer insight combined with its focus on R&D and innovation, to provide customers with differentiated product offerings. IFF is a member of the S&P 500 Index. We have sales, manufacturing, and creative facilities in over 60 countries worldwide. For more information, please visit our website at www.iff.com.
Position Overview:
As a member of the Site Technology Servicing team you provide exceptional customer service, in an effective way, to all local clients and visitors within the specified offices within your sub regional remit. You provide hands-on support and apply your local knowledge and language skills to support IT related issues as defined by the Service Catalog.
Working days and hours are following the local business days and hours. You work closely together with the Regional IT manager, the Global Service Desk, Desktop Support Services and Remote Desktop Support Team. From time to time you might need to attend meetings outside office hours.
· Provide exceptional customer service when working on Infrastructure and Application Incidents, Request for Changes and Services which have been dispatched for Site Tech, whilst maintaining the right balance between customer service and operational excellence (50%).
· Participate in and/or project manage global, regional, or local pilot and roll-out projects as initiated by the global IT organization (10%).
· Manage the workstation compliance dashboard for your locations(s) to a minimal number of defects (10%).
· Support the IT organization with site related (client/ end-user) information and activities requiring site support (budgets, projects, audits, IT contracts and IT vendor management) (10%).
· Continuously advise and cooperate with the IT Management to improve and/or innovate (1) the working environment of Site Techs, (2) the way services are being perceived by IT and the business and (3) to increase the value we provide to the business (how to improve services to enable the business to become more productive) (10%)
· Manage the procurement and deployment of new, and the decommissioning of old computer hardware and software (5%).
· Provide support to other offices, either remote or by traveling on location (