Site Supervisor, Switchgear

Job Description

POSITION SUMMARY

The Site Leader will provide world class startup, commissioning, test and inspection service leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

RESPONSIBILITIES

• Represent Switchgear and Busbar Service at all customer and contractor meetings for projects which the PL is assigned to by the Area Supervisor

• Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets

• Coordinate start-up, commissioning, inspection and site testing activities for assigned projects

• Review scope of work requirements on the sales order

• Review customer or third-party procedures and train personnel on those procedures

• Define and manage man-power needs for the job

• Gather all documentation for job (submittals, as-built drawings, in-house test procedures)

• Coordinate with order management, plant production, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer

• Represent Service in front of the customer, contractor, and consultants

• Assist contractors as required during installation of assigned projects

• Coordinate Pre-Site meetings with contractor

• Provide support to contractor for technical questions during installation

• Support start-up and site testing activities for assigned projects

• Ensure sufficient man-power on site each day to perform start-up and site testing work

• Assist during start-up and site testing as necessary, depending upon man-power availability and site location

• Provide first level of tech support assistance to speed up problem resolution

• Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control

• Provide daily status reports to Service management and customer

• Manage issues list and work to resolve issues in a timely manner

• Technical

• Provide On-the-Job training and on-site direction to associates for assigned projects

• Conduct field customer training for assigned projects as required

• Communicate with Technical Support on equipment issues

• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

• Safety

• Operate in a safe manner in accordance with published safety guidelines

• Must wear appropriate PPE as per company guidelines and accordance with job duties

• Adhere to work hours policy guidelines – “14 hours rule”

• Report all work related accidents or injuries within 24 hours to the appropriate personnel

• Must be a role model to fellow associates with regards to safety by setting a positive example

• Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

• Administration

• Coordinate assigned project completion, customer training, and close-out

• Provide all commissioning reports in a final package to the customer

• Coordinate any additional training bought with the sales order

• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary

• Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required

• Provide accurate and timely reporting in accordance with published guidelines

• Time cards, expense reports, mileage reports, ticket closure, forms, et al.

• Customer Satisfaction

• Provide proper and adequate communication to internal and external customers

• Provide estimated time of arrival to the customer or contractor where applicable

• Coordinate and attend customer or contractor meetings as required

• Maintain customer satisfaction rates according to company guidelines

• Performance

• Complete all work in an efficient and timely manner

• Capable of making strong decisions, technical and commercial, under pressure

• Properly evaluate site and equipment for appropriate billing status

• Adhere to company dress code and safety regulations

• Understand and comply with company startup/escalation process and procedures

• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates

• Maintain proper and adequate level of internal communications

• Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.

• Conduct themselves in a high degree of professionalism, and of service delivery

• Ability to handle stressful situations and provide a calming effect to customer

• High level of diplomacy when interacting with internal and external customers

QUALIFICATIONS

• Graduate of applicable Electrical Technical School or Military equivalent and six years minimum same or similar work experience. OR

• High school education or equivalent and eight years minimum same or similar work experience.

• Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.

• Knowledge of construction, electrical and mechanical contracting.

• Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.

• Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.

• Provide on-site customer consultation, must be able to present themselves as an expert in the field

• Expert analytical, problem-solving, and communication skills (verbal and written) required.

• Able to manage customer expectations during stressful situations

• A high degree of communication, organizational and management skills are required

• Valid driver’s license is required

• Must be able to read and interpret electrical line diagrams and blueprints

• Ability to summarize and report all work related tasks performed

• Ability to give technical assistance via the telephone to customers on a regular basis

• Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.

• Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site

• Must have ability to regularly lift at least 50 pounds

• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

• Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.

• Foster a Customer-First Mindset

• PHYSICAL & ENVIRONMENTAL DEMANDS

• Medium Lifting (30 Ibs. – 45 Ibs.)

• Heavy Lifting (over 50 Ibs.)

• Frequent Standing

• Frequent kneeling / crawling / stooping

• Frequent bending / twisting

• Frequent climbing (stairs, ladders)

• Frequent driving (car, van, truck)

• Extreme cold (below 32)

• Extreme heat (above 100)

• Noise Level (Medium / High need to shout to be heard)

• Working around moving machinery (fork-lifts, tractors)

• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)

• Work outdoors (no effective protection from weather)

• TIME TRAVEL REQUIRED

• 50%

• Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check.

• The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

• OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

• OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

• OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

• About Us

• The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

• OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

• OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

• VERTIV BEHAVIOR