Site Specialist I/ II (Study Start Up Associate I/ II)

Job title: Site Specialist I/ II (Study Start Up Associate I/ II)

About the Role The Site Specialist I/II (Study Start Up Associate I/II) at ICON Taipei will independently manage a range of site support activities, acting as a key operational contact for sites to ensure efficient study start-up and maintenance. This role focuses on coordinating documentation, site readiness, and process improvements across multiple sites, while supporting senior colleagues and guiding junior staff.

What You'll Do

• Coordinating site-level document collection, review, and maintenance, ensuring accuracy and compliance for assigned sites or studies.
• Acting as an operational liaison for site staff on documentation, systems, and process-related questions.
• Maintaining up-to-date site status, metrics, and key milestones in clinical trial management tools.
• Supporting planning and logistics for site meetings, investigator meetings, and monitoring visits.
• Identifying opportunities to streamline site workflows and contributing to process improvement initiatives.
• Providing guidance to Site Specialist I or junior colleagues, sharing best practices and supporting their development.

What We're Looking For

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
• Relevant experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare.
• Good understanding of clinical trial processes, GCP, and site documentation requirements.
• Strong organisational and problem-solving skills, with the ability to manage multiple sites and priorities.
• Excellent communication and interpersonal skills, with a proactive, service-focused mindset.
• Comfort working independently while collaborating effectively with cross-functional teams.

Compensation & Benefits

• Various annual leave entitlements.
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 professionals.
• Life assurance.
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.