Site Services Specialist I

Site Services Specialist I

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Site Services Specialist I at ICON, you will support clinical trial sites by managing logistics, resolving site-related issues, and ensure that sites are equipped with the necessary resources to conduct trials effectively. Location: Singapore Loyang office 60% and home 40% Working hours: 8:00 am to 5:00 pm Monday to Friday No shifts Occasional Saturdays and Public Holidays may be needed, depending on operational needs.

What You Will Do:

You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively.

Key responsibilities include:

• Providing logistical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies.
• Assisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.
• Collaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.
• Tracking site performance metrics and providing reports to support study timelines and goals.
• Ensuring compliance with Good Clinical Practice (GCP) and applicable regulatory requirements across all site activities.

Your Profile:

You will bring relevant clinical research experience, along with the following qualifications and skills.

Required qualifications and experience:

• Singapore Citizen or Permanent Resident
• Bachelor's degree in a relevant field such as life sciences, healthcare administration, or clinical research.
• Experience in site management, clinical operations, or a related field is preferred.
• Fluent in English and Chinese (Read, Write and Speak)
• Strong problem-solving and organizational skills, with the ability to manage multiple tasks and deadlines.
• Knowledge of clinical trial processes, GCP, and regulatory requirements is a plus.
• Excellent communication and interpersonal skills, with the ability to work effectively within a cross-functional team.