Site Reliability Engineer (IT Infrastructure Engineer 2) - Provisional

Site Reliability Engineer (IT Infrastructure Engineer 2) - Provisional

New York, NY

CENTRAL OFFICE

Site Reliability Engineer (IT Infrastructure Engineer 2) - Provisional

GENERAL DUTIES

This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and engineering of complex datacenters, networks and cloud deployments. Under administrative direction of a university IT manager, with broad latitude for independent action or decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for the access and protection of sensitive data, systems, and networks. May lead a team or participate in a team in planning, designing, implementing, and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and virtualization components.

There are three Levels of this title. Assignment Levels 2 and 3 may oversee multiple projects and supervise employees. This specification describes typical assignments for this title; related duties may be assigned as needed.

To view the complete job description, go to http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/ and view the Job Description for IT Infrastructure Engineer.

CONTRACT TITLE

IT Infrastructure Engineer

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 26 colleges. CIS supports enterprise IT and applications, identifies and develops new technologies that advance the University's core mission, operates and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk. Additionally, CIS manages the processes that safeguard the University’s IT assets, maintains the security posture by operating the CUNY Security Operations Center (SOC), develops disaster recovery plans for business continuity, and supports the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY’s 26 colleges. Lastly, CIS provides strategic and operational IT leadership to all CUNY campuses.

Reporting to the Director of Site Reliability, the Site Reliability Engineer is responsible for engineering secure, resilient, and scalable infrastructure across on-premises, hybrid, and cloud environments. Additionally, the Engineer will develop and maintain comprehensive infrastructure solutions spanning servers, networks, storage, virtualization, container platforms, and cloud services while ensuring the protection and availability of institutional data and systems. The role emphasizes platform engineering and reliability, including developing and maintaining standard operating system builds, implementing configuration management and infrastructure-as-code (IaC), improving monitoring and operational visibility, automating operational workflows, and reducing manual operational effort across supported application platforms. This position works closely with development, security, and operations teams to enable secure and reliable application delivery and may lead complex infrastructure initiatives, coordinate cross-functional technical teams, and provide subject-matter expertise in enterprise infrastructure engineering.

Key duties include, but are not limited to the following:

• Designs, deploys, and maintains enterprise infrastructure solutions including servers, storage, networking, virtualization platforms, container platforms, and cloud services.
• Engineers scalable, secure infrastructure environments supporting mission-critical academic and administrative applications.
• Develops and maintains standard platform builds and system configurations using configuration management and infrastructure-as-code practices.
• Implements automated infrastructure provisioning, patch management, and system hardening to improve platform security and reliability.
• Builds, maintains, and optimizes CI/CD pipelines to support continuous integration and continuous deployment processes.
• Develops and maintains automation scripts and configuration code for system provisioning and management.
• Implements and manages hybrid and cloud infrastructure solutions including IaaS, PaaS, and SaaS platforms.
• Supports containerized application environments and orchestration platforms used for modern application deployment.
• Monitors infrastructure performance, availability, and security while improving observability, logging, and operational visibility across platforms.
• Identifies system design issues, performance bottlenecks, and infrastructure vulnerabilities and implements automation to reduce operational toil.
• Manages infrastructure incidents and leads technical response efforts during critical system outages.
• Develops and maintains disaster recovery and business continuity strategies and oversees testing and documentation.
• Collaborates with security, development, networking, and operations teams to improve development strategies, secure system reliability, and operational efficiency.

NOTES:

• Until further notice, this position is eligible for a hybrid work schedule.
• An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position.

MINIMUM QUALIFICATIONS

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college or university and five (5) years of satisfactory full-time experience in the design and engineering of complex datacenters, networks and/or cloud deployments; or

2. A baccalaureate degree from an accredited college or university and six (6) years of satisfactory full-time experience as described in “1” above; or

3. A high school diploma or its educational equivalent and ten (10) years of satisfactory full-time experience as described in “1” above; or

4. Education and/or experience which is equivalent to "1," "2" or "3" above. The following may substitute for some of the required experience required in "1," "2" or "3" above, as follows:

College education (undergraduate credits) may substitute for up to four (4) years of the required experience in "3" above on the following basis:

A. 30 to 59.9 semester credits substitute for 1 year of experience; or

B. 60 to 89.9 semester credits substitute for 2 years of experience; or

C. 90 to 119.9 semester credits substitute for 3 years of experience; or

D. 120 or more semester credits substitute for 4 years of experience.

Graduate credits in information technology, computer science or a related field may substitute for up to two (2) years of experience in "1" or "2" above on the following basis:

A. 15 to 29.9 graduate credits substitute for 1 year of required experience; or

B. 30 or more graduate credits substitute for 2 years of required experience.

Each of the following validcurrent certification(s) may substitute for one (1) year of the required experience in "1," "2" or "3" above:

A. Certified Information Systems Security Professional (CISSP) issued by ISC2; and/or

B. Certified Scrum Product Owner (CSPO) issued by Scrum Alliance; and/or

C. Cisco Certified Network Associate (CCNA) issued by Cisco; and/or

D. Cisco Certified Network Professional (CCNP) issued by Cisco; and/or

E. CompTIA Linux+ issued by CompTIA; and/or

F. CompTIA Network+ issued by CompTIA; and/or

G. Security+ issued by CompTIA; and/or

H. IBM Certified Solution Architect – Cloud Pak for Data issued by IBM; and/or

I. ITIL Foundation Certification issued by Axelos; and/or

J. Juniper Networks Certified Internet Associate (JNCIA) issued by Juniper Networks; and/or

K. Microsoft Certified: Azure Administrator Associate issued by Microsoft; and/or

L. NetApp Certified Data Administrator (NCDA) issued by any authorized organization approved by NetApp; and/or

M. NetApp Certified Storage Installation Engineer (NCSIE) issued by any authorized organization approved by NetApp; and/or

N. NetApp Certified Storage Installation Engineer (NCSIE) issued by any authorized organization approved by NetApp; and/or

O. Oracle Cloud Infrastructure Architect Professional Certification issued by Oracle; and/or

P. Red Hat Certified Engineer (RHCE) issued by Red Hat; and/or

Q. VMware Certified Professional (VCP) issued by VMware.

However, all candidates must have a high school diploma or its educational equivalent and at least three (3) years of experience as described in “1” above.

Assignment Level