Site Reliability Engineer

Site Reliability Engineer

Humana

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We are seeking a Site Reliability Engineer (SRE) to help ensure the reliability, scalability, and performance of critical automation platforms. This role will support production automation solutions across multiple technology domains, including RPA, infrastructure automation, validation frameworks, and other strategic automation initiatives. The ideal candidate will focus on operational excellence, system stability, incident management, and continuous improvement, enabling development teams to remain focused on delivering new automation capabilities.

The Site Reliability Engineer coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Key Responsibilities

• Monitor and maintain the health, availability, and performance of automation platforms and production services.

• Lead incident response, troubleshooting, and root cause investigations to minimize service disruptions.

• Improve observability through monitoring, alerting, dashboards, and operational reporting.

• Partner with development teams to enhance system reliability, scalability, and operational readiness.

• Support deployment, testing, configuration, and release activities across automation solutions.

• Drive automation of operational processes to reduce manual effort and improve platform stability.

• Identify and remediate production risks while implementing the best reliability practices across the Automation Office.

• Required Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.

• 2+ years of experience in Site Reliability Engineering, Systems Engineering, DevOps, Application Support, or a related technical role.

• Experience supporting production applications, platforms, or automation frameworks in a large-scale enterprise environment.

• Strong understanding of system reliability, monitoring, alerting, incident management, and root cause analysis.

• Experience with software testing, quality assurance, configuration management, and production deployments.

• Knowledge of CI/CD pipelines, source code management, and release management best practices.

• Experience with automation technologies, scripting, or infrastructure-as-code tools (e.g., Ansible, PowerShell, Python, Terraform, RPA, Selenium or any automation technologies).

• Familiarity with production support methodologies and/or cloud platforms, distributed systems.

• Ability to identify performance bottlenecks, implement reliability improvements, and mitigate operational risks.

• Experience establishing and maintaining controls across test and production environments.

• Strong troubleshooting, analytical, and problem-solving skills with the ability to work independently in ambiguous situations.

• Excellent communication and collaboration skills with cross-functional engineering and operations teams.

• Passion for continuous improvement and enhancing the reliability and scalability of critical business systems.

• Preferred Qualifications

• Experience with enterprise automation platforms and cloud technologies.

• Knowledge of observability, monitoring, and incident management best practices.

• Experience with Infrastructure as Code, DevOps, or automation frameworks.

• Exposure to large-scale distributed systems and production environments.

• Relevant cloud, automation, or SRE certifications.

• Use your skills to make an impact

• About us

• About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

• Equal Opportunity Employer

• It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment indi