Site Reliability Engineer

Site Reliability Engineer

Location: Chandler, Arizona (On-site)

Location: Charlotte, North Carolina, Pennington, New Jersey

Role Overview

The Site Reliability Operations Engineer is an individual contributor responsible for improving the reliability, availability, performance, and operational effectiveness of the Developer

Experience

• Platform (DevEx). Operating with general direction, this role resolves complex platform-support issues, advances service-management practices, and partners across engineering and operations teams to deliver stable, secure, and resilient developer services. The successful candidate combines technical troubleshooting, disciplined IT service management, automation, data-driven decision-making, and clear communication.

Key Responsibilities

• Collaborate with Incident, Problem, Change, APS, Service Delivery, application-development, infrastructure, security, and vendor teams to restore service and drive issues through closure.

• Apply IT service-management disciplines across incident, problem, change, request, knowledge, configuration, availability, capacity, and service-level management.

• Define, measure, and improve service-level indicators, service-level objectives, service-level agreements, error budgets, operational health metrics, and customer-experience outcomes.

• Develop and maintain monitoring, alerting, dashboards, and visualizations using Tableau, Power BI, or comparable platforms to communicate reliability, performance, risk, demand, and service trends.

• Perform trend analysis, problem identification, root-cause analysis, and recurring-incident elimination across platforms and integrations.

• Build and improve runbooks, knowledge articles, standard operating procedures, support models, escalation paths, service maps, and operational-readiness criteria.

• Automate repetitive support, monitoring, reporting, build, deployment, and recovery activities using appropriate scripting and orchestration technologies.

• Partner with engineering teams to embed reliability, supportability, observability, security, recoverability, and operational controls into platform design and release processes.

• Identify recurring toil and implement automation that improves reliability, mean time to detect, mean time to restore, and support efficiency.

• Required Qualifications

• Education: Bachelor’s or master’s degree in Computer Science, Information Systems, Engineering, Data Science, Statistics, Design, or a related field, or equivalent practical experience.

• Experience: Proven experience in Site Reliability Engineering, production support, or systems operations with a focus on platform reliability and automation.

• Technical

Skills

• Proficiency in Python and SQL for data extraction, transformation, and database development. Hands-on experience with PowerShell, JavaScript, Shell scripting, and APIs. Experience with observability practices spanning metrics, logs, traces, alert design, event correlation, and dashboarding.

• Preferred Qualifications

• ITIL Foundation or higher certification.

• Relevant cloud, DevOps, SRE, or platform certifications.

• Experience leading service reviews, operational-readiness assessments, or cross-functional incident and problem-management efforts.

• Strong understanding of databases including Oracle, IBM DB2, Data Lake environments, and ETL pipelines.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems