About this role
Site Quality Customer Engineer
Ready to take on meaningful challenges and shape the next generation of mobility?
Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.
Main Responsibilities
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Investigate customer complaints, quality concerns, and identified product issues.
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Initiate and coordinate containment and corrective actions, ensuring effective communication of quality breakpoints and resolutions.
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Identify root causes and determine the responsible process, department, supplier, or stakeholder.
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Review and manage non-conforming materials in accordance with established quality procedures.
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Ensure the proper return and handling of customer-owned racks and packaging.
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Collect, maintain, and analyze customer quality-related information and documentation.
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Serve as a key point of contact for customers, understanding their requirements and quality expectations.
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Provide timely updates, follow-up, and feedback regarding customer requests, concerns, and corrective action progress.
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Perform visual inspections to verify compliance with customer specifications and product requirements.
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Monitor and verify sequence numbers, traceability records, and product identification at all times.
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Collaborate with cross-functional teams to support customer satisfaction and drive continuous quality improvement.
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Required Profile
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Bachelor's degree in Engineering, Quality, Manufacturing, or a related field preferred.
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Knowledge of quality documentation, manufacturing processes, and quality management systems.
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Strong computer skills, including proficiency in Microsoft Office applications.
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Experience working with automotive OEM customers such as Stellantis, Ford, General Motors (GM), Volkswagen (VW), and other major manufacturers.
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Solid experience using problem-solving methodologies, primarily 8D methodology.
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Effective communication, customer service, and interpersonal skills.
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English proficiency is a must.
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Strong organizational skills and attention to detail.
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Ability to work independently and manage multiple priorities in a fast-paced environment.
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Availability and willingness to travel as required (Mexico and USA)
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At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.
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Innovation is therefore not a buzzword, but a natural part of everyday work. You’ll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow’s automotive industry.
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Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions.
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With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.