Site Partner II/Sr. Site Partner

Site Partner II/Sr. Site Partner

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Site Partner II Job Description

As a Site Partner II at ICON, you will independently manage relationships with a portfolio of investigator sites, supporting their engagement and performance across studies. You will act as a trusted liaison, advocating for site needs internally while supporting ICON processes and expectations.

What You Will Do:

You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively.

Key responsibilities include:

• Building and maintaining strong relationships with assigned sites, acting as their central ICON contact across multiple studies.
• Supporting sites in resolving operational issues, coordinating with internal teams to provide timely solutions.
• Gathering and synthesising site feedback to inform feasibility assumptions, protocol design, and process improvements.
• Monitoring site-level performance metrics and collaborating with study teams to address recruitment or quality challenges.
• Contributing to the design and delivery of engagement activities and communications to enhance the site experience.
• Sharing best practices with colleagues and supporting onboarding of new Site Partners as needed.

Your Profile:

You will bring relevant clinical research experience, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
• Experience in site-facing roles, site management, or clinical operations within CRO, pharma, or healthcare.
• Strong communication, relationship-building, and problem-solving skills.
• Good understanding of site operations and factors influencing recruitment and quality.
• Organised and proactive, with the ability to manage multiple sites and competing priorities.
• Collaborative team player with a commitment to delivering a high-quality site experience.

Senior Site Partner Job Description

As a Senior Site Partner at ICON, you will act as a strategic liaison between ICON and key investigator sites, strengthening relationships and support excellent study performance.

What You Will Do:

You will lead on clinical research tasks requiring technical depth, with a focus on quality and continuous improvement.

Key responsibilities include:

• Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
• Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
• Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
• Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
• Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
• Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.

Your Profile:

You will have a strong foundation in clinical research, with the experience to work independently and guide others.

Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
• Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
• Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
• Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
• Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
• Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.

What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

Location

Burlington

Reference: JR162171

Remote or Office

Remote or Office

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