Site Engagement Liaison Manager

Site Engagement Liaison Manager

Location: Budapest, Belgrade, Ankara, Bratislava, Istanbul

Reference: JR162675

About the role

Site Engagement Liaison Manager - sponsor dedicated - Hungary, Serbia, Slovakia, Turkey - Travelling required

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Manager, Site Engagement Liaison at ICON, you will lead efforts to build and maintain strong relationships with clinical trial sites, ensuring effective communication and collaboration throughout the study lifecycle.

What You Will Do:

You will oversee scientific operations workstreams, ensuring deliverables meet quality and timeline expectations.

Key responsibilities include:

• Build and maintain strong relationships with investigators, site staff, and key stakeholders to support successful study delivery.
• Act as the primary liaison between sites, CRO partners, and internal study teams, ensuring effective communication and collaboration.
• Evaluate site capabilities and performance to support site identification, feasibility, and selection activities.
• Oversee site-level study start-up, activation, conduct, and close-out activities, ensuring delivery against timelines and quality expectations.
• Support site contracting and activation activities in partnership with internal teams and external vendors.
• Monitor site performance, recruitment, enrollment, quality, and compliance metrics, identifying risks and implementing mitigation plans.
• Drive site engagement strategies and develop action plans to improve site performance, recruitment, and retention.
• Provide oversight of CRO-delivered site management activities and ensure compliance with ICH-GCP, regulatory requirements, and company procedures.
• Collaborate closely with Clinical Operations, Study Management, Medical Affairs, Regulatory Affairs, and other cross-functional stakeholders to achieve study objectives.
• Utilize site and study performance data to identify trends, support decision-making, and contribute to continuous process improvement initiatives.

Your Profile:

You will have solid scientific operations experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Degree in Life Sciences, Pharmacy, Nursing, Medicine, or a related scientific discipline.
• 8+ years of clinical research experience within a CRO, pharmaceutical, biotechnology, or healthcare environment, including site management, site oversight, monitoring, clinical operations, or study management.
• Strong understanding of clinical trial conduct, global drug development, ICH-GCP, and applicable regulatory requirements.
• Experience working with and overseeing CROs and external vendors.
• Proven ability to build strong relationships with investigators, site personnel, and cross-functional stakeholders.
• Strong analytical, risk management, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and organizational abilities.
• Experience supporting study start-up, site activation, recruitment, enrollment, and site performance management.
• Experience with CTMS, eTMF, and other clinical trial systems is preferred.
• Ability to travel domestically and internationally up to 50%.

What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know

Are you a current ICON Employee? Please click here to apply