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Site Engagement Liaison

ICON
Remote - Bulgaria Posted Jul 14, 2026
Remote

About this role

About the Role As a Site Engagement Liaison at ICON, you will help identify and remove site-level and enrollment-related barriers to enhance study performance and participant recruitment, while not having direct responsibility for on-site monitoring. You will support site engagement strategies and collaborate with study teams to enable successful clinical studies. What You'll Do

  • Serve as an effective communication “bridge” between sites, third party vendors and the sponsor
  • Build and maintain strong relationships with key stakeholders at clinical trial sites, including principal investigators, site coordinators, and research staff
  • Monitor site performance metrics and provide regular updates to study teams on site engagement activities and outcomes
  • Collaborate with internal teams to develop and implement site engagement strategies tailored to the specific needs of each study and site
  • Identify opportunities to improve site engagement and optimize site performance through regular communication and feedback mechanisms
  • Provide support and guidance to site staff on study protocols, procedures, and regulatory requirements, ensuring compliance and successful study conduct What We're Looking For
  • Bachelor's degree or equivalent
  • Experience in clinical research with strong working knowledge of Good Clinical Practice (GCP)
  • Prior experience as a CRA would be an advantage
  • Travel required (approx. 50%)
  • Fluent in English as well as the required language to conduct day-to-day business
  • Therapeutic expertise and knowledge of the clinical research landscape; ability to acquire and maintain therapeutic expertise to support portfolio needs
  • Strong self-management and organizational skills; ability to manage workload, set personal priorities and adjust as needed Nice to Have
  • CRA experience is advantageous Compensation & Benefits
  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
  • Visit our careers site to read more about the benefits ICON offers.

Industry: Healthcare

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