Site Director

Site Director Team: Site - 17 Columbus Courtyard Who Does This Role Report Into? Client Director

Role Summary / Purpose and Scope Overseeing the day to day running of 17 Columbus Courtyard (17CC), Canary Wharf, London, a multi-let, lab-enabled life sciences and technology building providing flexible laboratory and office space across nine upper floors, with a ground floor amenity offer including café, co-working, meeting and conference facilities.

The Site Director will take accountability for the Landlord operations at the building, with a core focus on service charge management, health and safety and statutory compliance, and the management of contractors, security staff, maintenance and cleaners as well as specialist and 3rd party contractors, whilst having due regard to expenditure and current legislation

High levels of client engagement and customer service are required. The role will work closely with the client and occupiers to ensure the building's laboratory and support facilities are suitable and sufficient for the scientific work being undertaken, delivering a first-class customer experience.

Skills, Knowledge and Values

Skills (People & Technical)

• Oversee and manage site communications with occupiers, wider community and scientific community.
• Seeks to improve and enhance the delivery of client service.
• Monitors budget performance at high level across the building.
• Leads from the front, supports and identifies change and controls and enhances change management, represents MAPP and the clients values.
• Ensures compliance with the highest standards, policies and procedures. Working with the site teams and client to achieve this and helping set a strategy for the year in conjunction with the wider MAPP team.
• Further Job Specific skills are included in the Role Profile

Values & Behaviour

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self-management, including showing initiative, being proactive and meeting deadlines.
• Embracing change including technology
• Engaging with the big picture.
• Great service delivery, including working in partnership with internal and external individuals and good written and verbal communication.
• Achieving results and prioritising work.
• Innovative solutions and problem-solving.
• Developing self and others, with willingness to learn.

Experience and Salary

Level of Experience / Certifications:

• 5 years’ experience of working in a similar building or general management role
• Proven experience of managing a life sciences, laboratory or other technically complex building is highly desirable
• Understanding of wet and dry laboratory environments and their associated health and safety risks (e.g. COSHH, hazardous and clinical waste, specialist gases)
• A solid understanding of M&E, including critical laboratory plant and building services
• Compiling and managing large service charge budgets in accordance with RICS guidance
• Network of contacts within the life sciences industry and/or academia (desirable)
• Experience managing direct reports of 2 or more

Qualifications

• IOSH (essential)
• NEBOSH (desirable)
• IWFM (desirable)

Experience of the following systems:

• Riskwise (or similar H&S compliance systems)

• Proactis (desirable)

• Working Hours: 9am - 5.30pm Monday - Friday

• Salary Range (Based on Experience)

• £85,000 - £95,000 per annum, depending on experience.