About this role
About the Role Silvus seeks an International Field Service Representative (IFSR) to serve as a senior technical advisor to customers and internal stakeholders. This role provides pre-sales and post-sales support, influences product direction, and delivers advanced technical solutions for multi-antenna MIMO radios and mesh networks. The position is 100% remote and based in Australia, with travel up to 75% as required. What You'll Do
- Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
- Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
- Collaborate with Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
- Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization.
- Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements.
- Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations.
- Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.
- Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.
- Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues.
- Lead customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages.
- Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
- Contribute to the development of internal best practices and process improvements for customer support and deployment success.
- Perform other related duties of which the above are representative. What We're Looking For
- Completion of secondary education required; a technical degree is preferred. Years of experience determine FSR level placement; typically 1-3 years' experience in supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years in a customer-facing technical role.
- Strong knowledge of TCP/IP protocols, network architecture, and RF systems.
- Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.
- Exceptional written and verbal communication skills; basic proficiency in English.
- Excellent organizational skills and attention to detail.
- Must be based in Australia.
- Willingness to travel up to 75% of the time.