About this role
Role Overview
An experienced Siebel Developer in the offshore engineering team in India. The role needs deep Siebel expertise, strong ownership of deliverables, and a daily 3–4 hour overlap with US Eastern Time for standups and handoffs.
Key Responsibilities
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Design, configure and develop Siebel CRM using Siebel Tools (BCs, BOs, applets, views, screens, links, picklists, LOVs).
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Configure and enhance Siebel Loyalty: Loyalty Engine, programs, tiers, promotions, accrual and redemption, member management.
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Build and maintain eScript, browser script, business services and workflows.
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Customize Siebel Open UI (presentation models, physical renderers, JavaScript/CSS).
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Develop and support integrations: Siebel EAI, integration objects, data maps, SOAP/REST web services, Siebel REST API, EAI queues.
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Build and support EIM jobs and data loads; troubleshoot data quality and performance.
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Configure Assignment Manager, State Models, Runtime Events, Personalization, Audit Trail, workflow policies and Task UI as needed.
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Perform repository and migration activities using ADM/Migration Application and workspaces.
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Troubleshoot production defects using Siebel logs, SQL tracing and Server Manager; provide L2/L3 support, including on-call rotation.
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Write and tune SQL on the Siebel data model (Oracle).
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Participate in Agile ceremonies, estimate stories, keep Jira current and document designs.
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Coordinate daily with the onsite team for clarifications, code reviews and release handoffs.
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Required
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5+ years of hands-on Siebel CRM development, including 2+ years on Siebel IP 2017 or later.
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Hands-on Siebel Loyalty experience.
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Strong Siebel Tools configuration, eScript, workflow and business service skills.
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Siebel Open UI customization; Siebel EAI/web services (inbound and outbound) and EIM migration.
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Solid SQL and PL/SQL on Oracle; understanding of Siebel server architecture.
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Full SDLC experience (unit testing, code review, deployment); Agile/Scrum with Jira and Confluence.
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Strong written and spoken English; able to work independently across time zones.
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Preferred
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Siebel upgrades or migrations to the latest Innovation Packs.
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Siebel call center or sales/service modules.
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Travel, hospitality, airline or cruise industry experience.
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Siebel on OCI, Docker or Kubernetes.
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Middleware (Oracle SOA, MuleSoft, Boomi); Shell or Python scripting for build and deployment; Oracle Siebel certification.