Showroom Sales & Customer Service Executive

Premium Human Resource Solution Limited

Job Description

SHOWROOM SALES & CUSTOMER SERVICE EXECUTIVE

Location: Victoria Island, Lagos State

Employment Type: Full-Time

Industry: Sanitary Ware / Building Materials

JOB SUMMARY

We are seeking a highly presentable, confident, and customer-focused Showroom Sales & Customer Service Executive to manage showroom customers, provide excellent product guidance, drive sales, and ensure a positive customer experience.

KEY RESPONSIBILITIES

• Welcome and attend to customers professionally within the showroom.
• Understand customer needs and recommend suitable sanitary ware, bathroom fittings, and related products.
• Present and demonstrate products, highlighting features, benefits, and pricing.
• Generate sales and consistently work towards achieving showroom sales targets.
• Handle customer enquiries, quotations, orders, and follow-ups.
• Build and maintain strong customer relationships.
• Maintain a neat, attractive, and well-organized showroom.
• Follow up on prospective customers and convert enquiries into sales.
• Handle customer complaints professionally and ensure timely resolution.
• Maintain accurate records of customer interactions, sales, and orders.
• Work closely with the sales and operations teams to ensure smooth order processing and delivery.
• Stay updated on product specifications, new products, pricing, and market trends.

REQUIREMENTS

• HND, or Bachelor’s degree in Business Administration, Marketing, Mass Communication, or a related field.

• 2-5 years’ experience in showroom sales, retail sales, customer service, or a similar customer-facing role.

• Experience in sanitary ware, bathroom fittings, tiles, building materials, furniture, interiors, or related industries is an advantage.

• Excellent communication, interpersonal, and customer service skills.

• Highly presentable, confident, articulate, and customer-friendly.

• Strong sales and negotiation skills with a customer-focused approach.

• Ability to work with sales targets and follow up on leads.

• Good computer skills and ability to use basic Microsoft Office applications.

• PERSONAL ATTRIBUTES

• Well-groomed and professional appearance.

• Warm, approachable, and highly interactive with customers.

• Persuasive and commercially minded.

• Energetic, proactive, and target-driven.

• Patient, courteous, and solution-oriented.

• Strong attention to detail and excellent work ethics.

About the Company

Premium Human Resource Solution Limited

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