About this role

Shop Supervisor

Job Duties

To assist the Shop Manager in meeting agreed sales targets.
Ensuring that customers receive prompt service and quality goods and services. Responding to customers’ inquiries and complaints about goods and services.
Planning and preparing work schedules and assigning staff to specific duties interviewing, hiring, training, evaluating, dismissing, and promoting staff, and resolving staff grievances instructing staff on how to handle difficult and complicated sales procedures
Examining returned goods and deciding on appropriate action
Taking inventory of goods for sale and ordering new stock ensuring that goods and services are correctly priced and displayed
Ensuring safety and security procedures are enforced. To be in charge of the shop when the Manager is not there

Previous experience in a supervisory or managerial role, preferably in a retail environment
Strong leadership skills with the ability to motivate and inspire a team
Excellent communication skills, both verbal and written
Multilingual abilities are a plus
Strong organizational skills with attention to detail
Proficient in time management and prioritization
Knowledge of retail management principles and practices
Ability to effectively communicate with customers and resolve issues
Experience in administrative tasks such as scheduling, payroll, and reporting
As a Shop Supervisor, you will be responsible for overseeing the daily operations of our shop. Your leadership skills will be crucial in ensuring the success of our team and providing exceptional customer service. If you have previous supervisory experience in a retail setting, excellent organizational skills, and the ability to effectively communicate with both customers and team members, we would love to hear from you.

Schedule:

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Licence/Certification:

Ability to Commute:

Ability to Relocate:

Work Location:

Shop Supervisor