About this role
About the Role The Amorino Shop Manager will oversee the Tenerife store (Siam Mall) and lead the team to ensure excellent customer service, stock management, and adherence to Amorino standards. This role focuses on managing people, schedules, budgets, inventories and daily store operations to drive sales and profitability. What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, and ongoing training on products, promotions and policies.
- Supervise and coordinate duties and daily tasks among the team members.
- Oversee the accuracy of product portions, presentation, efficiency and quality of customer service, store maintenance and sanitation.
- Check invoices, costs and payroll-related administrative duties.
- Manage supplier contacts in case the store owner's absence.
- Assist in planning a store budget.
- Monitor KPIs for sales, profitability, store management and cost control.
- Complete or delegate weekly frozen and dry goods inventories; place dry and frozen goods orders according to store needs, season and owner guidelines.
- Supervise daily cash management functions.
- Complete, check and renew templates for product traceability, cleaning, machinery maintenance and general store cleanliness.
- Manage posters and signage placement according to Amorino guidelines.
- Track gelato servings per employee with the scale to ensure balanced gelato turnover. What We're Looking For
- Customer service orientation with a positive personal attitude.
- Strong leadership and communication skills to guide and motivate the team.
- Ability to train and supervise staff and coordinate daily operations.
- Experience with scheduling, payroll-related tasks and basic store administration.
- Attention to accuracy, presentation and sanitation, and a commitment to quality.
- Ability to manage supplier relationships and coordinate with the store owner in their absence.