About this role
About the Role The Amorino Store Manager is in charge of the store and the employees who work within. He/she plans and promotes the daily schedule, interviews and hires, coordinates and disciplines staff, and ensures the store is stocked, clean and in proper working order.
What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, and ongoing training regarding new and existing products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team; oversee service quality, presentation and customer service, store maintenance and sanitation.
- Check invoices, costs and personnel/payroll administrative duties; manage supplier contacts in case of the absence of the store owner; cooperate in planning a store budget; manage KPIs.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs and owner guidelines.
- Supervise daily cash management; complete, check and renew templates regarding products' traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance; manage posters and signs placement in accordance with Amorino guidelines; track gelato servings per employee with a scale.
What We're Looking For
- Customer service mindset; strong leadership and communication skills.
- Ability to train staff, manage schedules, budgets, and KPIs; proactive and results-driven.
- Experience in retail/store operations, inventory, cash handling, and supplier coordination.
Nice to Have
- Experience with gelato or Amorino brand guidelines; knowledge of products and promotions; language abilities (e.g., English/French).
Compensation & Benefits
- Salary not disclosed.
- Benefits not specified.