About this role
About the Role The Amorino Store Manager is responsible for the overall operation of the store and the team, including scheduling, hiring/discipline, inventory, cleanliness, and ensuring high-quality customer service and presentation. You will lead, train, and coordinate a team to meet store targets and uphold Amorino standards. What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, and ongoing training on products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team members.
- Oversee and improve the team’s ability to serve correct portions, maintain presentation, efficiency, service quality, store maintenance and sanitation.
- Check invoices, costs and personnel/payroll related administrative duties.
- Manage all supplier contacts in case of absence of the store owner.
- Assist in planning a store budget.
- Care for KPIs defined by management to optimize sales, profitability, store management, and cost control.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season and owner guidelines.
- Supervise daily cash management functions.
- Complete, check and renew templates regarding product traceability/cleaning, machinery maintenance and cleaning, store area cleanliness and general maintenance.
- Manage posters and signs placement in the store according to Amorino guidelines.
- Monitor gelato–stock turnover by regularly tracking gelato servings per employee with the scale to ensure balanced servings and stock. What We're Looking For
- Customer-service mindset and strong attitude towards delivering excellent service.
- Leadership and communication skills with the ability to train and supervise staff.
- Ability to manage inventories, cash handling, maintenance, and supplier coordination.
- Familiarity with Amorino know-how and standard procedures or willingness to learn.