Shop Manager Mexico – Reforma

Job title: Shop Manager Mexico – Reforma

About the Role The Amorino Store Manager is responsible for the store and its employees, including planning and promoting daily staff schedules, hiring and disciplining as needed, ensuring stock, cleanliness and proper operation. The role also focuses on training, budget and KPI management to drive sales, profitability and operations excellence.

What You'll Do

• Provide training to all employees on Amorino know-how and standard procedures; ensure ongoing training regarding new and existing products, promotions and policies.
• Supervise and coordinate the duties and daily tasks among the team members.
• Oversee and ensure proper gelato portions, presentation, efficiency and quality of customer service, store maintenance and sanitation.
• Review invoices, costs and payroll-related administrative duties.
• Manage contacts with suppliers in case of store owner absence; assist in planning a store budget.
• Track and improve KPIs related to sales, profitability, store management and cost control.
• Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs and owner guidelines.
• Supervise daily cash management; maintain templates for product traceability, cleaning, machinery maintenance and store cleanliness.
• Manage posters and signage placement per Amorino guidelines; monitor gelato turnover and servings per employee using scale.

What We're Looking For

• Customer service orientation and a customer-focused mindset; strong leadership and communication skills.
• Ability to train, coach and develop staff; excellent people management and teamwork.
• Experience in inventory and procurement, budgeting and cost control.
• Strong attention to detail, cleanliness and safety compliance.
• Proactive, solution-oriented and able to manage multiple priorities in a store environment.
• Familiarity with cash handling and daily cash management processes.