Shop Manager Málaga – Muelle Uno

About the Role The Amorino Store Manager will be in charge of the store and the staff, ensuring smooth daily operations, training, and achievement of KPIs. The role involves supervising team members, managing inventories, coordinating with suppliers, planning budgets, and maintaining store standards. What You'll Do

• Provide training to all employees on Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies.
• Supervise and coordinate the duties and daily tasks among the team members; ensure correct portions, presentation, efficiency and quality of customer service, store maintenance and sanitation.
• Check invoices, costs and payroll-related administrative duties; manage supplier contacts in absence of the store owner; cooperate in planning a store budget; monitor KPIs for sales, profitability and cost management.
• Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season and owner guidelines.
• Supervise daily cash management; maintain templates for product traceability, cleaning, machinery maintenance and general maintenance; manage posters and signs per Amorino guidelines; track gelato servings and stock turnover to ensure balanced stock. What We're Looking For
• Customer service orientation with a positive attitude; leadership and communication skills.
• Experience in supervising teams, training staff, coordinating schedules, and ensuring store standards.
• Ability to manage inventory, cash handling, vendor relations, budgeting, and compliance with procedures.