About this role
Job title: Shop Manager Madrid – El Corte Inglés Callao
About the Role The Amorino Store Manager is in charge of the Madrid store and the employees who work within. He/she plans and promotes the daily schedule of employees, interviews, hires, coordinates and disciplines staff, and ensures the store is stocked, clean, and in proper working order.
What You'll Do
- Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team members.
- Oversee and rectify the team members’ ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation.
- Check regularly all necessary invoices, costs and personnel/payroll related administrative duties.
- Manage all the contacts with suppliers in case of absence of the store owner; Cooperate in planning a store budget.
- Care of all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc.
- Complete or delegate weekly frozen and dry goods inventory; Place dry and frozen goods order according to the store needs, the season and the owner guidelines.
- Supervise daily cash management functions.
- Complete, check and renew when necessary all the templates regarding products’ traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance.
- Manage the posters and signs placement in the store according to the Amorino guidelines.
- Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee.
What We're Looking For
- Strong customer service orientation.
- Leadership and communication skills.
- General positive attitude and professionalism.
- Ability to train and develop staff and coordinate team tasks.