About this role
About the Role The Amorino Shop Manager oversees store operations and the team in Madrid (Arenal). This role is responsible for leading daily staff activities, ensuring excellent customer service, store upkeep, and achieving sales and profitability targets. What You'll Do
- Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team members.
- Oversee and rectify the team members’ ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation.
- Check regularly all necessary invoices, costs and personnel/payroll related administrative duties.
- Manage all the contacts with suppliers in case of absence of the store owner.
- Cooperate in planning a store budget.
- Care of all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc.
- Complete or delegate weekly frozen and dry goods inventory; Place dry and frozen goods order according to the store needs, the season and the owner guidelines.
- Supervise daily cash management functions.
- Complete, check and renew when necessary all the templates regarding products’ traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance.
- Manage the posters and signs placement in the store according to the Amorino guidelines.
- Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee. What We're Looking For
- Customer service orientation with a strong attitude toward courtesy and quality.
- Demonstrated leadership and effective communication skills.
- Positive attitude, proactive approach, and ability to work well in a team.
- Ability to manage staff, schedules, and store operations to meet KPIs.