About this role
About the Role Responsible for overseeing the Amorino London Goodge Street store and staff, including planning and promoting daily schedules, interviewing and hiring, coordinating discipline, and ensuring the store is stocked, clean, and in proper working order. This role focuses on delivering high-quality customer service, maintaining presentation standards, and efficient store operations. What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, and ongoing training regarding new and existing products, promotions and policies
- Supervise and coordinate the duties and daily tasks among the team members
- Oversee and rectify the team members' ability to serve the correct amounts of product with proper presentation, efficiency and quality of customer service, store maintenance and sanitation
- Check regularly all invoices, costs and personnel/payroll related administrative duties
- Manage all contacts with suppliers in case of absence of the store owner
- Cooperate in planning a store budget
- Care for all KPIs the management sets to achieve sales, profitability, store management, cost management, etc.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season and owner guidelines
- Supervise daily cash management functions
- Complete, check and renew templates regarding products' traceability, cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance
- Manage the posters and signs placement in the store according to Amorino guidelines
- Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per employee What We're Looking For
- Experience managing a retail store or team; ability to plan schedules, interview, hire, coordinate and discipline staff
- Customer service mindset and general leadership
- Strong communication and leadership skills
- Ability to manage budgets, inventory, procurement, and supplier relations
- Familiarity with Amorino Know-how, procedures and policies; willingness to train others