About this role
About the Role The Amorino Store Manager is in charge of the store and the employees who work within. This role focuses on leadership, operations and customer service, including planning and promoting daily staff schedules, interviewing and hiring, coordinating and disciplining employees, and ensuring the store is stocked, clean and in proper working order. What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, and ensure ongoing training on new products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team members.
- Oversee and rectify the team's ability to serve correct gelato portions, maintain presentation, efficiency and quality of customer service, store maintenance and sanitation.
- Check regularly all invoices, costs and personnel/payroll related administrative duties.
- Manage contacts with suppliers in case of absence of the store owner; cooperate in planning a store budget.
- Care for the KPIs the management sets to achieve sales, profitability, store management and cost management targets.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season and owner guidelines.
- Supervise daily cash management functions.
- Complete, check and renew templates for products' traceability/ cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance.
- Manage posters and signs placement in the store according to Amorino guidelines.
- Monitor gelato servings per employee with a scale to ensure correct and balanced stock turnover. What We're Looking For
- Customer service mindset and a professional personal attitude.
- Strong leadership and communication skills; ability to train, supervise and motivate a team.
- Ability to manage schedules, budgets, stock, cash handling and compliance with policies.
- Detail-oriented with focus on store cleanliness, safety and product presentation.