About this role
Job title: Shop Manager Leeds
About the Role The Amorino Store Manager leads the store and its team, overseeing scheduling, training, stock, and daily operations to ensure excellent customer service and efficient shop management. You will plan and promote staff schedules, interview and hire where needed, coordinate discipline, and maintain store standards and safety.
What You'll Do
- Provide training to all employees on the Amorino Know-how and standard procedures, and ongoing training on products, promotions and policies.
- Supervise and coordinate daily tasks, ensuring correct portions, presentation, efficiency, and high quality customer service, store maintenance, and sanitation.
- Check invoices, costs, and payroll-related administrative duties; manage supplier contacts in absence of the store owner; assist in planning a store budget and monitoring KPIs for sales and cost management.
- Complete or delegate weekly inventory of frozen and dry goods; place orders according to store needs and owner guidelines; supervise cash management functions.
- Maintain templates for product traceability, cleaning, machinery maintenance, store cleanliness, and general maintenance; manage posters and signs according to guidelines; monitor gelato servings per employee to ensure proper turnover.
What We're Looking For
- Personal attitude: customer service oriented; professional demeanor and leadership.
- Skills: customer service, leadership and communication; ability to train and motivate a team.
- General attitude: proactive, organized, results-driven, and attentive to detail.