Shop Manager Guadeloupe – Destreland

Job title: Shop Manager Guadeloupe – Destreland

About the Role On-site Shop Manager for Amorino in Guadeloupe (Destreland) responsible for the store and its team. You will plan and promote daily staff schedules, interview and hire, coordinate discipline, and ensure the store is stocked, clean, and in proper working order. You will train staff on Amorino know-how and procedures, monitor product promotions and policies, and drive KPIs related to sales, profitability, and store management.

What You'll Do

• Provide training to all employees on Amorino Know-how and standard procedures; ensure ongoing training regarding products, promotions and policies.
• Supervise and coordinate duties and daily tasks among team members.
• Oversee and rectify the team members' ability to serve correct amounts of product, maintain presentation, efficiency, and quality of customer service, store maintenance and sanitation.
• Check regularly invoices, costs and payroll-related administrative duties.
• Manage supplier contacts in case of absence of the store owner; cooperate in planning a store budget.
• Care of all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc.
• Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, the season and owner guidelines.
• Supervise daily cash management functions.
• Complete, check and renew when necessary all the templates regarding products’ traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance.
• Manage the posters and signs placement in the store according to Amorino guidelines.
• Track gelato servings per employee using the scale to ensure correct turnover.

What We're Looking For

• Customer service orientation with a positive attitude; strong leadership and communication skills.
• Experience managing a team; ability to train, supervise and coordinate store operations.
• Ability to manage budgets, inventory, supplier relationships, and cash handling.
• Commitment to store cleanliness, sanitation and adherence to Amorino guidelines.

Compensation & Benefits

• Not specified